Shipping policy
Shipping Policy
Shipping Methods and Carriers: We exclusively use Deutsche Post as our shipping carrier to deliver orders from our Germany warehouse to European countries.
Processing Time: Please allow 1-3 business days for us to process and prepare your order for shipment. Orders are processed Monday through Friday, excluding weekends and public holidays.
Shipping Timeframes: Estimated shipping times for European countries are as follows:
- Standard Shipping: 5-10 business days
Please note that these are approximate shipping times and actual delivery times may vary depending on the destination and any unforeseen shipping delays.
Shipping Costs: We offer a flat rate for shipping to all European countries. The shipping cost will be displayed during the checkout process before you complete your order.
Tracking and Order Status: Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status and whereabouts of your package.
Customs and Duties: For orders shipped internationally, please be aware that customs fees, import duties, and taxes may apply in your country. These charges are beyond our control and are the responsibility of the recipient. Please check with your local customs authorities for more information.
Lost or Damaged Packages: In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with Deutsche Post to resolve the issue and either replace the lost/damaged items or issue a refund.
Shipping Restrictions: We strive to comply with all shipping regulations. However, there might be some products that have specific shipping restrictions due to their nature or destination country. If any such restrictions apply to your order, we will notify you promptly.
Shipping Policy Updates: We may update our shipping policy from time to time to reflect changes in our shipping practices or carrier options. The most recent update will be indicated at the top of this page.
Contact Information: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at support@curaid.com .