Refund policy

At Curaid, we are committed to providing our customers with high-quality skincare products designed to meet their unique needs. Due to the nature of our skincare items and to ensure the safety and well-being of all our customers, we have established the following Return and Refund Policy:

1. **No Returns:**
- We do not accept returns on skincare products once they have been shipped.
- This policy is in place to maintain the integrity and hygiene of our products.

2. **Refunds:**
- Refunds are available within 90 days of the order delivery date, provided that the customer has complied with all conditions of the Money-Back Guarantee. To be eligible, the customer must submit clear photographic or video evidence of their skin before the product arrives, as well as follow-up images or videos every 30 days during the usage period. All documentation must be sent via email to support@curaid.com within the 90-day timeframe.

- We stand by the quality of our formulations and ingredients.

3. **Damaged Products:**
- In the rare event that you receive a damaged product, please contact our customer support team within 48 hours of receiving the order with clear photos of the damaged items and packaging.
- We will assess each case individually and may provide a replacement or offer compensation.

4. **Unopened and Unused Products:**
- If you have received an incorrect item or a product you did not order, we will consider exchanges for unopened and unused items.

5. **Customer Satisfaction:**
- We value customer satisfaction and are here to assist you. If you have concerns or questions about our products, please contact our customer support team, and we will do our best to address your needs.

By purchasing Curaid skincare products, you agree to adhere to this Return and Refund Policy. We appreciate your understanding and look forward to providing you with effective skincare solutions.

*Note: This policy is subject to change, and any updates will be reflected on our official website.*