Guarantee
Do i need to use the products for 90 days to claim the refund?
Yes, there are no exceptions.
Do i need to send before and after photos to claim the refund?
Yes, you must provide videos or photos to show your skin at support@curaid.com
Do i have to return the products?
For the skincare products no you do not have to return the products back. But for the devices, yes including all accessories and box, must be in perfect condition. The cost of return is free :)
General
Where are the products made from?
Our products are produced and packed in France.
What makes Curaid Special?
We believe we’ve created some skincare that’s pretty darn special. Here’s why:
Curaid is designed to regulate your oil glands while protecting you from P.Acne bacteria. We used 9 advanced ingredients to make sure we covered every possible problem men with oily skin can face. You can view ingredients here
Curaid skincare is also made without all the nasty chemicals, we make sure the products have everything you need and nothing you dont!
We are so confident you'll love your Curaid skincare products, they come with a 30-day Guarantee, so if you don’t love them... they're free!
I have dry skin, can i use Curaid?
No, Our products are formulated for oily and combination skin types, if you have dry skin type our products might not give the moisture levels your skin is seeking for.
Why is it just 2 products?
Is all about ingredients! Why have all the necessary ingredients put in 5 products when we can have them in just 2. Who needs a 5-step skincare routine when you can have a life :)
Shipping & Returns
How long will my order take to arrive?
Our products are produced and shipped from Europe. For orders within Europe, you can expect delivery within 3-5 working days. If you are ordering from outside Europe, please allow
7-10 working days for delivery..
Can i track my order live?
With each order you get a tracking code which you can view the live status of your delivery
Do you ship Internationally?
No, unfortunately we are only shipping to Europe, but we plan on going International soon.
What can i do if i want to return the product?
It's easy as! Reach out to us via our contact us page here to initiate the return process.
Product Usage
How long the products last?
Each product contains 240 pumps. If you use 4 pumps per day, The product will last 60 days.
If you use more than 4 pumps, it will last less than 60 days. Each person's skincare routine is different some use it twice a day, some use it once.
How often should i use it?
Some men may benefit from twice daily washes (morning and night) while others may be fine with just a nightly wash or after a workout and a morning rinse of water.
Remember, everyone's skin is different.
Can it clear my acne?
Our products are designed to assist individuals with Grade 1 and Grade 2 acne-prone skin. For Grade 3 acne and above, it is advisable to consult a dermatologist for effective control of severe acne. While topical treatment alone may not be sufficient, maintaining a regular skincare routine is still essential for maintaining clean skin.
Can i use other products too?
We advice you to not use any other skincare products while you use Curaid except any sunscreen of your choice.